Thank you for shopping at shinyskinoo.com. we strive to ensure our customers are completely satisfied with our products. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility For Refunds
Defective Products Only:
This policy applies exclusively to products that are defective due to manufacturing issues.
Time Frame:
You must notify us of any defects within 2 days of receiving the product.
Process For Refunds
- Contact us : Please contact our customer service team at customer-service@shinyskinoo.com or +961 81 694662 with your order details and a description of the defect.
- Evidence: We may request photos or videos of the defective product to verify the issue.
- Return authorization: if the defect is confirmed, we provide you with a return authorization and instructions on how to return the product.
Refund Method
. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
.If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
Shipping cost
. Return shipping: if the product is confirmed to be defective, we will cover the coast of return delivery charge.
.Original shipping costs: Shipping cost from the original order are none-refundable if the order contains more than the defective product.
.If the order only contains the defective product a full refund will be processed.
Exchanges
We do not offer exchanges. if you receive a defective product, please follow the refund process and place a new order for the desired item.
Contact Us
If you have any questions about our refund policy for defective products, please contact us.