Thank you for shopping at Shinyskinoo, your online beauty and skincare store in Lebanon. We work hard to provide high-quality skincare, haircare, beauty, and cosmetic products and to give every customer a positive shopping experience. If your purchase does not meet your expectations, you can review our Refund Policy to learn how to request a return, exchange, or refund.
Eligibility For Refunds
Defective Products Only:
This policy applies exclusively to products that are defective due to manufacturing issues.
Time Frame:
You must notify us of any defects within 2 days of receiving the product.
Process For Refunds
- Contact us : Please contact our customer service team at customer-service@shinyskinoo.com or +961 81 694662 with your order details and a description of the defect.
- Evidence: We may request photos or videos of the defective product to verify the issue.
- Return authorisation: if the specific department confirm the defect , we provide you with a return authorisation and instructions on how to return the product.
Refund Method
. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
Shipping cost
. Return shipping: if the specific department confirm the defection of the product, we will cover the coast of return delivery charge.
.Original shipping costs: Shipping cost from the original order are none-refundable if the order contains more than the defective product.
.If the order only contains the defective product a full refund will be processed.
Exchanges
We do not offer exchanges. if you receive a defective product, please follow the refund process and place a new order for the desired item.
Contact Us
If you have any questions about our refund policy for defective products, please contact us.